Carolina Guimaraes

Carolina Guimaraes has a diverse work experience spanning various industries and roles. Carolina currently works at LineSlip Solutions as a Customer Success Director, where they are responsible for maintaining customer satisfaction and relationships. Prior to this, they worked as an Account Executive at the same company, where they trained client users on the software developed for the Insurance industry.

Before joining LineSlip Solutions, Carolina worked at Marsh as a Client Manager, managing a significant book of business and facilitating communication between Marsh, carriers, and clients. Carolina also compiled client data for insurance bidding and provided actionable recommendations based on data analysis.

Carolina's experience at Insureon includes roles such as Client Relationship Manager, where they oversaw initiatives related to Quality Assurance and managed a team of agents. Carolina also worked as a Client Support Supervisor and a Client Support Representative, providing exceptional customer service and support.

In the hospitality industry, Carolina served as a Customer Service Manager at Hotel Monaco Chicago, where they managed daily operations and collaborated on internal projects. Carolina also worked as a Guest Services Supervisor at Conference Chicago at University Center and as a Front Desk Representative at Hampton Inn and Suites.

Carolina's work experience highlights their strong customer service skills, ability to manage teams, and expertise in client relationship management and data analysis.

Carolina Guimaraes obtained their Bachelor's degree in Hospitality Administration/Management from Michigan State University in 2013. In 2023, they obtained certifications such as Totango Creator: Success Dreamer, Totango Creator: Success Enthusiast, Totango Creator: Success Leader, Totango Creator: Success Sage, and Totango Certified Success Manager from Totango institution.