Philomena Karanja

Philomena Karanja is an accomplished Customer Experience Executive at Little App, where responsibilities include managing calls, front desk operations, and handling tickets and chats since February 2019. Prior to this role, Philomena served as a customer support agent for Little Ride and a Front Office Receptionist at Oak Place Hotel and Conference Centre, overseeing guest relations and event planning from July 2017 to September 2018. Experience also includes an internship at Kasarani Sports View Hotel in customer service and a role as a Front Desk Receptionist at Breezland, focusing on guest reception and record keeping. Philomena holds a Diploma in Hotel Management from Nairobi Institute of Business Studies, completing the program in March 2017.