Ludovic Lecluse

Ludovic Lecluse has extensive experience in customer success and product support, currently serving as a Product Specialist at LittleBIG Connection since June 2017. Responsibilities include leading the use of the company's SaaS solution, creating training materials in collaboration with product and digital teams, and training customer support and success teams to enhance user experience. Previous roles at LittleBIG Connection include Senior Customer Success Officer and Customer Success Officer, where Ludovic acted as a strategic contact for clients and contributed to platform improvements. Prior to this, Ludovic worked at AXA as a Customer Service Representative, assisting prospects with account openings and managing level 2 requests, and at Bouygues Telecom as a Customer Sales Representative, focusing on online sales and client loyalty strategies.