Greg W.

Greg W. currently serves as the Problem Management Lead at Littlefish (UK) Ltd since February 2018, overseeing the Problem Management team and focusing on process improvements to enhance service value. Prior to this role, Greg operated as a Problem Manager, delivering proactive problem management services and developing automated trend reporting for multiple clients, and worked as a Service Desk Engineer providing 1st and 2nd line IT support. Previous experience includes an IT Support Analyst position at Lansdowne Partners Ltd, responsible for 1st line technical support and support ticket management, as well as an IT Engineer role at Schlumberger, where installation and maintenance of IT technologies were key responsibilities. Educational qualifications include a Bachelor of Science in Computer Science from Nottingham Trent University and various IT diplomas from South Nottingham College.