Olga R.

Olga R. serves as the VP of Customer Care at LivePerson since May 2022, where responsibilities include leading Customer Experience strategy and implementing support services such as LLM-powered bot interactions and technical account management. Prior to this role, Olga R. held various positions at Genesys from October 2014 to May 2022, including Sr Director of Product Management and Chief of Staff, where key contributions involved budget planning, product commercialization, and enhancing Customer Success strategies. Previous roles at Genesys and Alcatel-Lucent Enterprise encompassed technical account management, project management, and providing advanced technical support, alongside earlier experience as a Customer Experience Data Analyst at INIT. Olga R. is pursuing an MBA at the University of Massachusetts Lowell and holds a Bachelor of Science in Computer Science from Vytauto Didžiojo universitetas.