Erik Hammel

Erik Hammel has a diverse work experience spanning multiple industries. Erik is currently serving as the Senior Director of Product Analytics at LiveVox, where they focus on integrating machine learning solutions into their CCaaS platform. Erik successfully led the virtual agent initiative, transforming it from a proof of concept to a fully realized solution within a year.

Prior to their role at LiveVox, Erik worked at RankMiner as the Technical Director, overseeing research and development efforts and managing product management for their offerings. Erik applied machine learning methods in areas such as agent retention predictive models and emotional evaluations for agents and supervisors.

Erik's academic background includes being a Ph.D. candidate at Rensselaer Polytechnic Institute and a research intern at Quantlab Financial.

In the early stages of their career, Erik worked as a systems engineer and software engineer for General Dynamics Advanced Information Systems, serving as a contractor for MIT Lincoln Laboratory and Raytheon Integrated Defense Systems. Erik'sresponsibilities included technical project management, data analysis, consulting, and software simulations.

Overall, Erik Hammel has a strong track record in the field of product analytics, machine learning, and research and development.

Erik Hammel holds a Ph.D. in Mathematics from Rensselaer Polytechnic Institute, which they obtained from 2008 to 2013. Prior to that, they completed a Master's degree in Applied Mathematics from the same institution from 2008 to 2009. Before joining Rensselaer Polytechnic Institute, Erik earned a Master's degree in Mathematics from the University of Massachusetts Lowell, where they studied from 2005 to 2007. Erik also holds Bachelor's degrees in Computer Systems Engineering and Mathematics, Computer Science, both obtained from Rensselaer Polytechnic Institute from 1998 to 2003.