Andy Kingston

Andy Kingston currently serves as the Head of Digital Experience & Digitisation and Head of Channel Strategy & Development at Lloyds Banking Group since April 2023. Prior to this role, Andy was the Head of Operational Change & Continuous Improvement at Shell Energy from September 2022 to April 2023, focusing on channel strategy evolution and enhancing customer experience through advanced technologies. From July 2000 to August 2022, Andy held various leadership positions at HSBC, including Head of UKCS Strategy & Transformation, Head of Offshore Contact Centres and Conversational Banking, and Senior Manager Assisted Digital Service, driving digital transformation and operational performance across multiple contact centre environments. Andy's educational background includes a Diploma in Financial Services Management from the Institute Financial Services and a Diploma in Sports Science from Hull College.