Shay Glashan

Shay Glashan (née Horst) is a seasoned professional in customer experience and strategic implementation, currently serving as a Strategic Implementation Senior Manager at Lloyds Banking Group since November 2020, after previously holding the position of Analysis & Insight Manager. Prior experience includes roles at Accenture as a Customer Experience Consultant, where Shay contributed to the development of an Insights Engine solution, and KPMG UK in various roles including Assistant Manager in Customer & Digital and Insight Executive. Shay's expertise encompasses qualitative research, customer journey mapping, CX design, and strategy, with a robust background in data analysis and instructional design. A graduate of the University of Sussex with a BSc in Economics & Management, Shay has also held leadership positions in diverse settings, demonstrating strong skills in team management and clientele engagement.