Matt Katz

Matt Katz is currently the Head of Customer Success at Localytics. Prior to this, they served as the VP of Strategic Solutions and Customer Success Management at IQNavigator, and before that as the VP of Strategic Solutions at Sequoia Consulting Group.

At Localytics, Matt is responsible for helping customers build stronger relationships with their mobile and web app users through the company's analytics and marketing platform. Matt and their team of 24 deliver a 'white glove' post-sale experience, including account management, technical and business user on-boarding, platform/technology services for integration, digital consulting, customer support, and self-service solutions.

Since joining Localytics in December 2017, Matt has successfully pivot from SMB and reactive service focus to proactive partner, improved customer retention from 55% to 93% in 6 quarters, while improving Net Promoter Score for Support and Services by 40pts (43 to 83), and increasing operating margin by 10 pct points through increased billable time.

Matt Katz has a degree in management science and marketing research from the Massachusetts Institute of Technology. Matt also has a certification from the Staffing Industry Analysts as a Certified Contingent Workforce Professional.

Their manager is Jude McColgan, CEO. They are on a team with Sarah Gorman - VP, Customer Success Service Delivery, Stephen Mello - VP Strategy, Product Management, and Product Marketing, and Jon Wu - VP Financial Planning and Analysis.