Alicia C. Smith

Alicia C. Smith has a wealth of experience in business analysis, technical support, and customer service. Alicia C. began their career in 2003 as a Service Team Member (I) at Target, and worked their way up to Guest Services Team Lead (III) by 2008. In 2011, they joined Hollis Cobb Associates - Bonded Collection Corporation as a Data Processing Specialist/CSR/Help Desk Support, where they were responsible for providing technical support, creating and modifying user accounts, and training clients on remote user access. In 2019, they joined TEKSystems, Inc. | Logistyx Technologies, LLC as a Triage Support Engineer, where they answered all Support Desk calls and emails from customers and created detailed service tickets. Alicia C. then joined Logistyx Technologies (now part of E2open) as a Lead Business Analyst | Staff Solution Architect, where they were responsible for strategy analysis of current state business processes, managing design workshops for new implementation projects, and collaborating with sales, technical, and business intelligence resources.

Alicia C. Smith earned a Bachelor of Science in Health Services Management from Western Illinois University in 2009 and an Associate of Arts (A.A.) with a Concentration in Business Administration and Accounting from City Colleges of Chicago-Harold Washington College in 2007. In 2019, they obtained a Six Sigma Green Belt (CSSGB) certification from the International Six Sigma Institute\u2122 and a Certified ScrumMaster (CSM) certification from the Scrum Alliance.