Adriana da Fonseca

Adriana da Fonseca is a seasoned professional with extensive experience in customer success management, currently serving as a Senior Customer Success Manager at LastPass since March 2019, where responsibilities include managing key and enterprise accounts in EMEA and LATAM, focusing on product adoption and ROI, and mentoring team members. Prior to this role, Adriana held a similar position at LogMeIn, overseeing lifecycle management of key accounts while providing onboarding, risk management, and strategic implementation support. Adriana's career also includes significant roles at Convergys, Futuro Intercambios, Itaú Unibanco, M.Cassab, and Fast Shop, demonstrating a robust background in customer service, sales management, and technical support across diverse industries. Adriana holds a Diploma in Marketing and additional qualifications in project management and languages, reflecting a commitment to continuous professional development.