David James Newsome

David James Newsome is an accomplished professional with extensive experience in customer experience and strategic leadership. Currently serving as the Head of Customer Experience at London Business School since January 2023, Newsome ensures the delivery of exceptional customer service across various stakeholder groups. Previously, as Customer Services Director at the House of Commons, Newsome developed customer service strategies and performance metrics to enhance service quality. Newsome also held key roles at Peabody, focusing on strategy, research, and customer engagement, and at AmicusHorizon, where leadership in resident involvement and performance management was demonstrated. Newsome holds a BA in Anthropology and Human Sciences from Durham University.