Karen Silva Sepulveda

Karen Silva Sepulveda has a diverse work experience spanning over 16 years. Karen is currently working as the Head of Digital Channels at Los Héroes Caja de Compensación since 2021. Prior to this, they worked at Cencosud S.A. as a Product Owner from 2018 to 2021, where they coordinated the prioritization of epics and HdU, wrote user stories, and led the development team.

Before Cencosud, Karen served as a SAP Hybris Commerce Project Manager at Derco in Seidor Chile from 2017 to 2018. In this role, they managed multiple projects related to eCommerce and ecare implementation and provided regular reports on project status.

From 2015 to 2016, Karen worked as the Head of eCommerce Services at I2B Technologies, where they advised the VTR account on sales strategy, implemented improvements in web usability, executed digital campaigns, and worked on projects related to digital platforms.

Karen's work experience also includes a role as a Senior Analyst eCommerce at Entel from 2011 to 2015. Here, they played a key role in commercial management of the web channel, led various development projects, and contributed to the company's sales initiatives.

Additionally, Karen worked as a Senior Analyst at Portalinmobiliario.com in 2010 and as a Consultant Business Intelligence at Asicom AGP from 2006 to 2010, where they participated in information systems projects and managed the construction and implementation of scorecards and management indicators.

Karen's career started at Sodexo in 2005 as a Segmentation Analyst, where they supported the implementation of a CRM system, managed customer databases, and conducted market segmentations.

Overall, Karen Silva Sepulveda has gained significant experience in digital channels management, product ownership, project management, eCommerce services, and business intelligence throughout their career.

Karen Silva Sepulveda has a diverse education history. In 2000-2006, they attended Universidad Diego Portales, where they pursued a degree in Business Administration. During this time, they focused on studying various aspects of business administration. Karen then took a break from formal education until 2017 when they attended ELS Language Center Toronto. There, they completed a course in English Languages at the Intermediate Level, enhancing their language skills. In August 2019, Karen obtained a certification as a Certified SAFe® 4 Product Owner/Product Manager from Scaled Agile, Inc., further diversifying their educational qualifications.