Luis Ángel Lozano

Luis Ángel Lozano is a Senior Trainer at LTVplus, with responsibilities that include onboarding, supervising, mentoring, and coaching trainers to meet and exceed client expectations and departmental KPIs. With a strong focus on industry standards, Luis Ángel leads a team in tracking and measuring training outcomes and providing management reports. Previously, as a Customer Success Trainer, Luis Ángel specialized in training customer service agents in best practices and e-commerce tools. Prior roles include Instructor de idionas and Academic Coordinator at Berlitz Colombia, where Luis Ángel taught languages and trained instructors, along with teaching English at the Coorporación Cultural Centro Colombo Americano and INESCO. Luis Ángel holds a degree in Modern Languages and Education from Universidad del Quindío.