Nichole Lami

Nichole Lami, LCSW, QS, CCM, is a seasoned professional in the behavioral health and social work sectors, currently serving as a Senior Quality Complaints Specialist at Lucet since September 2020. Lami's expertise includes executing thorough investigations into member, provider, and facility complaints, as well as managing quality of care concerns and collaborating with medical leadership to provide clinical recommendations. Previous positions at New Directions Behavioral Health include Quality Specialist II, Utilization Manager, and Clinical Case Manager, where Lami demonstrated a strong track record in quality assurance, utilization review, and case management. Lami also has experience as a Clinical Counselor at Children's Home Society of Florida and a Foster Care Social Worker at the Maryland Department of Human Resources, showcasing a commitment to supporting at-risk populations. Lami holds a Master of Social Work from Salisbury University and a Bachelor of Social Work with a Minor in Psychology from the same institution.