Felicia Lam

Felicia Lam is an experienced professional in program and change management, currently serving as the Director of Program & Change Management for Enterprise Business Transformation at lululemon since December 2013. With a strong background in leading complex, cross-functional, multi-year transformation initiatives, Felicia's expertise includes change management, stakeholder engagement, learning strategy development, and operational readiness. Previous roles at lululemon include Senior Manager and Manager in Operations Excellence, focusing on change leadership programs and strategic initiative support. Felicia's earlier experience at The University of British Columbia involved advising student leadership initiatives, managing residence life resources, and developing alumni relations strategies. Felicia holds a Master's degree in Organizational Leadership from Royal Roads University and a Bachelor's degree in English Literature and Linguistics from The University of British Columbia.