Junaid Ahmad

Junaid Ahmad is a skilled ServiceNow Developer with extensive experience spanning from March 2017 to present. Currently at Lumen since January 2020, Junaid focuses on developing moderately complex ServiceNow applications and reports, while customizing the user interface for Problem and Change Management applications to enhance usability. Prior experience includes roles at Manulife from March 2018 to December 2019, where Junaid collaborated with process owners and business stakeholders to transform business needs into functional requirements, and facilitated the implementation of new functionalities. At HighMetric, from March 2017 to January 2018, Junaid was responsible for gathering business requirements and overseeing the implementation of various ServiceNow modules, including Problem Management and Service Catalog Management.