Jen Clent

Jen Clent has a diverse work experience spanning several industries. Jen started their career as a Finance Assistant at Merrill Lynch in 1999 and later worked as an Assistant Accountant at BNP Paribas. In 2004, they became a PADI Scuba Dive Instructor at Maya Diving and continued this role until 2005.

From 2005 to 2006, Jen worked as a Business Analyst at UBS Investment Bank in London, where they oversaw billing operations and created management reports. Jen then served as the Tertiary Team Leader and PADI Course Director at Dive Otago Ltd from 2006 to 2014, managing and promoting the center's tertiary education programs.

In 2011, Jen joined the Academy of Diving Trust as a Board Member and remained in this position until 2018. Additionally, they were elected as an Industry Representative for the New Zealand Recreational Dive Industry Group from 2015 to 2017, facilitating communication within the diving community.

Jen's next role was as a Regional Manager at PADI from 2014 to 2019, where they provided strategic leadership to staff in assigned regions, developed sales and marketing strategies, and ensured globally consistent evaluation processes for candidates. Jen also worked as a PADI Instructor Examiner during this time, responsible for certifying PADI Open Water Scuba Instructors.

In 2020, Jen worked as a Complaints Case Manager at Telstra on a Covid contract, handling consumer and small business complaints. Later that year, they joined Lumify Group as a Corporate Account Manager, responsible for providing IT and process training to business and enterprise customers.

Overall, Jen Clent has extensive experience in the diving industry, as well as experience in account management, finance, and business analysis. Jen has demonstrated leadership, strategic planning, and customer service skills throughout their career.

Jen Clent's education history is as follows:

From 2016 to 2020, Jen attended Massey University and obtained a Graduate Diploma in Business Studies with a focus on Business, Management, Marketing, and Related Support Services.

In 2008, Jen completed a Certificate in Effective Communication from Free Spirit Training & Development.

In 2003, Jen enrolled in Dive Otago Ltd (Academy of Diving) and obtained multiple certifications. These include a Diploma in Professional Scuba Instruction, a National Certificate in Adult Education and Training (Level 4), and a Certificate in Medic First Aid Career Instruction (Level 4). Additionally, from 2006 to 2007, Jen received a New Zealand Certificate in Retail (Level 3) from the same institution.

In terms of additional certifications, Jen has the following qualifications:

- ENS Professional Negotiation and Influencing Program from DDLS, obtained in October 2022.

- Conflict Resolution from DDLS, obtained in July 2022.

- Facilitation Skills Training from DDLS, obtained in December 2021.

- Microsoft Excel 2016 - Part 2 from DDLS, obtained in August 2021.

- Microsoft MS-900T01 - Microsoft 365 Fundamentals from DDLS, obtained in October 2020.

- Business Development Foundations, Business Development: Strategic Planning, Business-to-Business Sales, Social Media Marketing for Small Business, and Strategic Thinking from LinkedIn, all obtained in September 2020.

In addition to these qualifications, Jen obtained an Instructor Examiner certification from PADI in an unspecified year, and a PADI Course Director certification in April 2013. Furthermore, Jen obtained an Emergency First Response Instructor Trainer certification from Emergency First Response in November 2010.