Michelle Ovcharenko

Michelle Ovcharenko has a diverse work experience spanning multiple industries and roles. Michelle worked as an Operations & Office Manager at UsabilityHub, where they were responsible for managing the daily operations of the company. Prior to that, they worked at Vinomofo as an Operations Lead and later as a Customer Service Manager, where they provided support to store managers and handled customer service inquiries.

Michelle also gained experience in online retail customer service management at IBSA, where they improved systems and processes to enhance service delivery and customer satisfaction. Michelle implemented a new CRM system and cleared a major backlog of unresolved customer queries. At kikki.K, Michelle served as a Customer Service Manager, managing a small team and implementing processes to improve delivery tracking and refund processes.

Additionally, Michelle worked as an Events Account Manager at Valiant Hire, where they collaborated with corporate clients and handled event planning and logistics. Michelle also had roles at ExactTarget as a Project Coordinator and later as an Office & Events Manager, where they coordinated internal and external events and managed client communications.

Michelle's earlier career included roles as a Client Manager at Ticketmaster Entertainment, where they focused on account management and business development, and as a Corporate Health Coordinator at Corporate Health Management. Michelle started their career at MYOB, where they held various roles including Customer Service Manager and Finance Business Process Specialist.

Finally, Michelle gained experience in the travel industry as a Training, Implementation, and Support Consultant at Travelog, where they provided installation and training to travel consultants and managed existing client accounts.

Michelle Ovcharenko has a varied educational background. In 2007, they attended Kepner-Tregoe and studied Project Management, Problem Solving & Decision Making. In the same year, they also enrolled at Monash IT and focused on Business Process Modelling. Earlier, in 1995, they attended the Australian College of Travel & Tourism, where they studied Travel & Tourism. No specific degree is mentioned for any of these educational experiences. Additionally, Michelle Ovcharenko has also been associated with the Australian Institute of Fitness, although no further details about their field of study or the duration of their enrollment are provided.