Lana Qasim

Lana Qasim is an experienced professional in customer experience and service management, currently serving as the Head of Customer Experience at M. A. Al Abdulkarim & Co. since January 2018. In this role, Lana focuses on creating exceptional customer experiences through an omni-channel approach, enhancing customer satisfaction, and improving the overall journey. Previously, Lana held positions such as Customer Service Supervisor, Office Manager at Arab Advisors Group, and Call Center Team Leader at Hellofood.com, demonstrating strong leadership, analytical, and interpersonal skills. Lana's career began in customer service roles, including Outbound Agent at the Bank of Jordan and Senior & Backup Trainer at Extensya. Lana holds a Bachelor's Degree in Geology and Environmental Sciences from Yarmouk University, obtained in 2009.