Juliana Carqueijó Gouveia

Juliana Carqueijó Gouveia has a diverse work experience in customer service and supply chain management. Juliana held roles such as Head of Customer Success at M. Dias Branco, Customer Service Logistic Planning Director at The HEINEKEN Company, Head of Supply Planning and Head of Customer Service at PepsiCo, Customer Service Manager at Unilever, Global Accounts Customer Service Manager at Colgate Palmolive, Customer Service Manager at Reckitt Benckiser, Customer Service Supervisor at Santher, Logistics Project Coordinator at Natura, Distribution Coordinator at Philip Morris International, and Logistics Analyst at Avon. Juliana'sresponsibilities included leading planning teams, restructuring areas to improve KPIs and reduce costs, developing customer service strategies, implementing logistics projects, and collaborating with key customers to increase sales and product availability.

Juliana Carqueijó Gouveia's education history includes a Bachelor's degree in Economics from Universidade Presbiteriana Mackenzie in 1998, followed by a degree in Law from the same institution in 2003. Juliana then pursued a Master's degree in Business Management at FAAP - Fundação Armando Alvares Penteado from 2004 to 2006. In 2009 and 2010, they completed a postgraduate course in Business Logistics at Universidade Presbiteriana Mackenzie. Juliana also obtained certifications in supply chain management, lean management, and digital logistics from various institutions between 2012 and 2021, culminating in a Master's degree in Operation Logistics and Lean Management Supply Chain from CUOA Business School in 2017. In 2023, they attended Amana-Key Uplifting Service for a program focused on Service Excellence as a Strategic Priority.