Sami Peltola

Sami Peltola began their work experience in 1999 as an Archive Assistant at the City of Vaasa - Main Health Centre. From 2000 to 2000, they worked as a Sales and Helpdesk Worker at Radionet Oy. In 2001, they joined TeliaSonera as a Technical Customer Service Adviser until 2002. Then, from 2003 to 2012, Sami worked as a Senior Customer Service Adviser at TeliaSonera. In 2014, they joined M-Files Corporation as a Support Engineer and later transitioned to the role of Senior Support Specialist in 2017, where they are presently employed.

Sami Peltola's education history includes obtaining a Bachelor's degree in Business Administration (BBA studies) from Vaasa Polytechnic from 1998 to 2000. After that, Sami pursued further education at the University of Jyväskylä, where they earned a Master's degree in Economics (M.Sc.) with a focus on Information Systems Science from 2000 to 2013. Additionally, Sami successfully graduated from Vaasan lyseon lukio, completing their secondary education, although specific dates were not provided.

In terms of certifications, Sami has acquired several additional qualifications, such as completing courses in customer service management, delivering bad news to customers, SharePoint Online, creating a positive customer experience, networking foundations, working with upset customers, writing customer service emails, Azure Active Directory basics, time management, accomplishing more by doing less, IT service management with ITIL® 4, networking foundations related to servers, listening to customers, and unconscious bias. Sami also obtained certifications from M-Files Corporation, including being an M-Files Certified System Configurator (Level 1: M-Files Specialist), an M-Files IT Administrator, and an M-Files Certified User. The years in which these certifications were obtained range from 2014 to 2022.