Kathleen Mullarkey

Kathleen Mullarkey is a seasoned professional in customer experience and client engagement, currently serving as a Senior Customer Experience Executive at MacroHealth since September 2022 and as Director of Client Engagement at Eliza, an HMS Company, since July 2017. With a strong background in managing top-tier health plan accounts and fostering partnerships across functional teams, Kathleen has consistently achieved superior client satisfaction and opportunities for upsell and contract renewals. Previous roles include Director of Client Engagement at Cotiviti and Sr. Client Executive at Verscend, where strategic planning and maximizing ROI were key focuses. Kathleen's career began as Client Services Manager at PointRight Inc., enhancing account management processes and driving customer support initiatives. Educationally, Kathleen holds an MBA in Health Care Administration from The George Washington University and an MS in Learning Technologies from Drexel University.