Alicia W.

Alicia W. is an accomplished professional with a diverse background in customer success and event coordination. Currently serving as a Customer Success Manager and previously as an Implementation Engineer at Descartes MacroPoint™ since January 2021, Alicia has honed skills in client relations and technology implementation. Prior experience includes a dual role at Great Wolf Lodge from February 2019 to January 2021, where Alicia excelled as an Event Coordinator and Housekeeping Supervisor, focusing on staff training and guest experience standards. Additionally, Alicia worked as a Client Solutions Representative at Banyan Technology from October 2016 to September 2018, responsible for onboarding clients and troubleshooting software applications. Alicia holds an Associate of Arts degree from Lorain County Community College.