Joana Oliveira Mattia

Joana Oliveira Mattia has a diverse background in guest experience and hospitality, currently serving as a Guest Experience Administrator at Madame Tussauds since October 2021, where previous roles included Operations Supervisor and Host. Prior experience includes working as a Night Shift Receptionist at Astor Kensington Hostel for part of 2019, and as a Front Desk Receptionist at Casa d'Alagoa - Faro Hostel from March to October 2019. Joana's early career involved a role as a Waitress at Restaurante e Pastelaria Cinderela in 2018. Academically, Joana Oliveira Mattia holds a Bachelor of Arts in Tourism Management from the University of Greenwich, completed in 2023, and has also obtained a Técnico de turismo diploma from Master D between 2018 and 2020, along with a flight attendant course from Aerosul in 2017.