Freelance E-commerce Operations Associate

Who we are

Magnum is a global organization representing some of the world’s most renowned photographers. What makes Magnum unique is the diversity of expression within its ranks, from war photographers to satirists and conceptual artists, and almost everything in between. What unifies them is their strong individual authorship and shared vision to chronicle world events, people, places through imagery and narratives - that have redefined history and transformed lives. This includes not shying away from telling the difficult stories.

The organization is run as a collective structure with a membership that has evolved over the years to encompass the work of almost 100 diverse photographers and estates. We have offices in New York, London, and Paris, and work with press, publishers, advertising, television, galleries and museums across the world.

Magnum also has a vibrant digital platform which we use to connect with our global audience of over 5 million people by showcasing photographers’ work, offering education initiatives, and hosting special commercial events.

About the role

We are looking for a freelance E-Commerce Operations Associate to manage the packing and fulfillment of orders from Magnum’s online shop, based in our New York office. This role is scheduled Monday–Friday, 9:30 AM–6:00 PM, with flexibility depending on order volume.

The position offers a rate of $18/hour and requires occasional evening and weekend availability for offsite events, such as book fairs and photographer talks.

Reporting to the Operations Manager, this role is responsible for the physical packing and shipping of our products and requires the ability to follow instructions and SOPs. It is imperative that you are meticulously organized, maintain detailed record-keeping, and fulfill orders in a timely manner.

Key Responsibilities and tasks

Fulfillment

• Pulling and packing various products kept in the New York office and storage facility in Brooklyn
  • Spot checking products to ensure their condition before shipping
• Generating shipping labels and international documents
• Manage and track orders across multiple vendors + fulfillment partners
• Locate and pull merchandise from shelves and storage areas between New York office and satellite locations
• Maintain communication amongst fulfillment locations to ensure orders are shipped within a timely manner
• Record and document incoming returns, communicating with customer experience for reshipments and return to stock orders
• Notifying necessary teams of any production delays impacting outstanding orders
• Demonstrate proficiency across various shipping platforms
  • Shipstation
  • FedEx
  • Ordercup
• Coordinating and scheduling USPS and FedEx package pickups and alerting services of missed package pickups

Inventory

• Assign and track limited edition numbered 8x10s and posters

• Organizing and monitoring quantity of products in-office and off-site storage facility

• Notifying the Operations Manager of low and out-of-stock products, or any discrepancies between online offerings and in stock products

• Monitoring needs of packing materials, replenishing before supplies are depleted

• Transporting products from Brooklyn storage space to Manhattan office and vice versa

• Receive, unpack, and stock large book shipments

  • Confirming quantities are correct, checking condition for quality assurance and photographer signatures when applicable
  • Communicating with Operations Manager and Publication Assistant in case of replacements needed from suppliers

• Maintaining efficient organization of shop products within NY office, using space tactfully

• Assisting photographers with book signing

• Collect products from vendors and photographers locally in NY when necessary

• Report and record damaged stock in NY office, detailing specifics

Who you are

• A team player ready to take on a heavy workload, including physically demanding

• tasks

• Proactive problem-solver able to establish new procedures boosting efficiency

• Exceptionally organized with a keen eye for detail and ability to prioritize effectively while assuring quality standards

• Experienced in order fulfillment, including ability to track large order volume spread across multiple channels

• Appreciation of art and photography is a plus

Minimum qualifications

• Graduated with high school diploma
• 1+ years of experience
• Adaptable and skilled problem solver
• Ability to stand for long periods of time
• Heavy lifting
• Strong attention to detail
• Must be able to work occasional evenings and weekends
• Interpersonal skills
• Based in NY
• Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Magnum.

Compensation

• Hourly rate is US$18/hour

Equal Employment Opportunity (EEO) 

As an Equal Employment Opportunity (EEO) Employer, Magnum Photos prohibits discriminatory employment actions against and treatment of its employees and applicants for employment based on actual or perceived race or color, size (including bone structure, body size, height, shape, and weight), religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, gender identity (one’s internal deeply-held sense of one’s gender which may be the same or different from one’s sex assigned at birth; one’s gender identity may be male, female, neither or both, e.g., non-binary), gender expression (the representation of gender as expressed through, for example, one’s name, choice of pronouns, clothing, haircut, behaviour, voice, or body characteristics; gender expression may not be distinctively male or female and may not conform to traditional gender-based stereotypes assigned to specific gender identities), disability, marital status, relationship and family structure (including domestic partnerships, polyamorous families and individuals, chosen family, platonic co-parents, and multigenerational families), genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record, credit history, unemployment status, caregiver status, salary history, or any other characteristic protected by law.