Iñigo Arribalzaga

Iñigo graduated in Economics and Business Administration from Universidad Pontificia Comillas ICAI-ICADE in Madrid, and also holds an Executive MBA from IE Business School and a PDG (General Management Program) from IESE.

He started his career as Financial Analyst for M&A at the Arab Bank Aresbank in Madrid in 1988, before moving to London to work as Deputy Treasurer for the Belgian biopharmaceutical company UCB in 1990. Two years later he moved back to Spain as Senior Treasury Analyst for Amadeus Group and in 1996 he joined the Telco company Ono (today part of Vodafone) where he worked as Customer Operations Director until December 2000.

In January 2001 Iñigo moved to the Service provider arena, first as General Manager for Sitel for Spain and Portugal and later as General Manager for TeleTech Spain, where he worked for five years.

In 2010 he joined Arvato to first integrate the recently acquired local Spanish company Qualytel, and afterwards expand the business in Colombia, Peru and Portugal. With the creation of Majorel in 2019 and as CEO of the IBILAT Region he also expanded operations to Italy.

Iñigo is also President of the Spanish Customer Experience Companies Association CEX since 2016.