Adre Ahmad Fiazil B Idris

Adre Ahmad Fiazil B Idris has extensive experience in customer service and quality assurance, primarily with Maybank since January 2002. Currently serving as the Head of Quality Assurance & Support, responsibilities include managing IT and telecommunications needs, as well as ensuring quality and administrative support for the Maybank Group Customer Care. Adre has been instrumental in earning multiple awards for the customer care center, including a GOLD award for Best Head of Contact Centre from the Contact Centre Association of Malaysia in 2018. Previous roles include managerial positions overseeing operations and service management within the customer care framework at Maybank and experience at Scicom and other firms in customer relations and communications. Adre holds a Bachelor of Science in Business Administration from the University of South Dakota.