Joseph Sayasane

Joseph Sayasane has a diverse work experience in the IT industry. Joseph worked as a Field Services Engineer at Managed Solution, where they served as the front-facing technical point of contact for managed IT services and support. Their responsibilities included troubleshooting, critical thinking, and problem-solving to assist end users in maintaining productivity.

Prior to that, Joseph worked at Agile IT as an IT Support/MSP Services professional. In this role, they were dedicated to customer service and support, serving as a Cloud Services Advisor and handling Windows computer administration. Joseph was responsible for diagnosing and repairing Windows desktops, patching and remediation, and ensuring devices were enrolled, running, and up to date.

Joseph also gained experience as a Help Desk Technician at LANSolutions LLC, where they provided MSP customer service and support to end users via phone and email. Joseph worked closely with Tier3 Technicians to complete daily tasks and expand their knowledge of client infrastructures. Joseph also had experience in supporting and troubleshooting Windows operating systems and Microsoft Office products.

In the early years of their career, Joseph worked at Pointivity as a Service Desk Support Engineer. In this role, they provided customer service by troubleshooting issues through email and phone. Joseph effectively managed and prioritized client issues using the ConnectWise PSA ticketing system, and they had experience supporting personal computer users and remote users.

Overall, Joseph Sayasane has a strong background in IT support and services, with expertise in troubleshooting, customer service, and effective communication.

Joseph Sayasane completed their education at Coleman College from 2008 to 2010, where they obtained a Certification of Computer Networking Technology in the field of Information Technology. Joseph also obtained additional certifications, such as Network+ from CompTIA in April 2011 and A+ from CompTIA in September 2010. In February 2021, Joseph obtained the Microsoft 365 Certified: Fundamentals certification from Microsoft.