Nicole Gilman

Nicole Gilman is the Vice President of Operations at ManageWare Solutions. Nicole has held this position for 3 years and 8 months. Prior to their current role, Nicole was the Assistant Vice President of Bill Review Services at Paladin Managed Care Services, Inc. (an Enstar company). In this role, they were responsible for overseeing the national bill review operations, including clinical bill review by licensed physicians. Nicole was able to improve operational processes and efficiencies by creating optimal workflows, thereby increasing savings by double digit percentage points and maximizing outcomes. Nicole also developed and successfully implemented policies and procedures for operational units, collaborated with Project Services and vendor partners on all client implementations, and participated in prospective customer presentations. Nicole was in this role for 5 years and 3 months.

Before their role at Paladin, Nicole was the Bill Review Manager at CorVel Corporation. In this role, they managed the bill review operations consisting of a staff of 60 employees. Nicole was responsible for budgeting and efficiency of the unit, task force leader on continuous improvement and enhancement of internal systems and processes, and key involvement on sales processes and implementation of prospective and new clients. Nicole was also responsible for adapting operations to changes in legislation and regulatory requirements. Nicole was in this role for 7 years.

Nicole began their career in Business Services at Hoag Hospital where they worked for 6 years and 8 months before moving into their current role at ManageWare Solutions.