Hermanus van der Merwe

Hermanus van der Merwe has a strong background in operations and management roles. Hermanus has experience working as a Chief Operations Officer and Director of Operations at Mango5, where they provided leadership for business units in multiple regions and oversaw client engagements and contract negotiations. Prior to that, they worked as an Operations Manager at the same company, managing a team of over 130 staff members and ensuring compliance with performance standards and regulatory requirements.

Before their time at Mango5, Hermanus worked at CCI Call Centres as a Campaign Manager, where they oversaw the growth and development of various campaigns and managed operations related to employee productivity, customer experience, forecasting, and recruitment. Hermanus also served as a Junior Campaign Manager and Team Leader at the company.

Hermanus's work experience also includes a role as a Team Leader at Teleperformance, where they facilitated the implementation and daily operations of campaigns and focused on enhancing performance and talent development within their team. Hermanus began their career as a Sales Executive at TalkTalk, where they played a key role in customer interactions, sales, and up-selling products.

Overall, Hermanus van der Merwe has a diverse range of experience in operations, management, and sales roles, with a focus on driving growth and improving performance within organizations.

Hermanus van der Merwe has a diverse education history. In 2001-2006, they attended Brackenfell High. In 2007-2008, they gained certificates in Estate Agency from the Estate Agency Affairs Board and completed Fundamentals of Real Estate training at the Pam Golding Training Academy. In 2008-2009, they pursued a Certificate in Business Management from North-West University/Noordwes-Universiteit. In 2015, they obtained a Contact Centre Management Certification from the University of South Africa/Universiteit van Suid-Afrika. In 2019, they completed the RE5 Regulatory Examination in Insurance at the Moonstone Business School of Excellence. In 2021, they earned a Postgraduate Degree in Business Administration and Management from Stellenbosch Business School. In 2023-2024, they pursued their Master of Business Administration (MBA) degree at Stellenbosch Business School, focusing on Business Administration and Management.