Defrina A.

Defrina A. is an experienced professional in the insurance and customer service sectors, currently serving as AVP, Value Stream Experience Lead at Manulife Indonesia since October 2017, focusing on system improvement in Operations Life Insurance. Previous roles at Manulife include Head of Process Improvement and Analytics for Customer Care and Individual Policy Administration, and Head of Quality Assurance and Process Improvement. Additionally, Defrina has held significant positions at Great Eastern Life Indonesia, Panin Dai-ichi Life, Avrist Assurance, PT. AXA Services Indonesia, and Sun Life Financial, accumulating a wealth of expertise in customer service management, process optimization, and team leadership. Defrina holds a Bachelor's degree in Management with a specialization in Insurance from the Institute of Risk Management and Insurance and a Diploma in Life Insurance from Universitas Trisakti.