Guest Services Team

The Guest Services Team at Marco Polo Ortigas Manila is dedicated to ensuring an exceptional guest experience from arrival to departure. The team manages guest inquiries, provides personalized assistance, and coordinates with various hotel departments to meet and exceed guest expectations. They are the primary point of contact for guests, handling everything from check-ins and check-outs to special requests and problem resolution, delivering the unparalleled service that contributes to the hotel's prestigious Five-Star rating.