Anastasia Samoylova

Anastasia Samoylova has a diverse work experience spanning over several years. Anastasia'smost recent position was with Kpler as a Customer Support Representative, which they started in February 2023. Prior to that, they worked at MarineTraffic in a similar role starting in May 2020. Before that, they were a Customer Care Specialist at Welcome Pickups from January 2020 to April 2020. From March 2016 to July 2018, they served as a Quality Assurance Compliance Specialist at airtickets®. Prior to that, they worked at tripsta as a Reservation Executive from April 2012 to March 2016. Anastasia also has experience as a Front Desk Executive at International Business Center from September 2009 to June 2010. Additionally, they worked as an Interpreter at the Asian Football Championship Under 16 (UFC) from September 2008 to December 2008, where they provided simultaneous interpretation services in English and Russian, and assisted with communication and coordination.

Anastasia Samoylova has a Bachelor's degree in the department of general tourism from TEI Athens, which they obtained from 2011 to 2017. Prior to that, from 2010 to 2011, they attended Filosofiki School to study Modern Greek Language and Literature. Before that, from 2006 to 2010, Anastasia earned another Bachelor's degree in English philology from the Uzbek State University of Foreign Languages.

In addition to their formal education, Anastasia has obtained several certifications. In December 2022, they completed a certification in "Setting up customer service QA program" from Klaus. In February 2022, they obtained a certification in "Productivity and Time Management for the Overwhelmed" from Udemy: Online Courses. In November 2021, they obtained a certification in "Better Business Writing Skills" from Udemy. In July 2021, they completed a certification in "Fundamentals of Logistics, Supply Chain & Customer Service" from Udemy. Lastly, in October 2020, Anastasia obtained a certification in "Customer Service Foundations" from the Project Management Institute.