Jefferson Soares MacHado

Jefferson Soares Machado is an experienced professional in the field of IT management and service delivery, currently serving as Automation Delivery Lead at Mars since October 2024. Jefferson has held various leadership roles, including Project Lead and Project Manager Scrum Master at K2 Talent Solutions, and IT Operation Manager at NAVA - Technology for Business, where responsibilities included service management, process improvement, and people management. Jefferson’s career also encompasses roles such as Service Manager at Cervello BPMS | TMS, Service Desk Coordinator at Betha Sistemas, and IT Quality Assurance Analyst at Ultrapar, demonstrating a strong focus on IT service management, quality assurance, and team development across multiple organizations. Educational qualifications include a Master of Information Technology Management from FGV - Fundação Getulio Vargas and several specializations in human resources and project management.