Charitta Askew, ABD, has extensive experience in learning and development, having worked at Farmers Insurance since 2010 in roles such as Learning and Development Consultant and Senior Claims Adjustor. Noteworthy accomplishments include the design and implementation of a training plan strategy that significantly improved operational efficiency, saving over $137k annually, and restructuring a trainer toolkit to achieve an additional $5k savings. As an Independent Beauty Consultant for Mary Kay Cosmetics since 2013, Charitta mentors consultants and provides personalized client consultations. Charitta also served as a Team Lead at Zurich North America from 2006 to 2010, where responsibilities included quality assurance for claim files and consultation on claims cycle best practices. Academically, Charitta holds a PhD in Organizational Leadership from The Chicago School, an MS in Industrial and Organizational Psychology from Austin Peay State University, and dual BA degrees in Sociology and Psychology from the University of Colorado Colorado Springs.