Kim Jacobs

Kimberley Jacobs is an experienced IT professional with a strong background in desktop support and system maintenance. Currently serving as a System Support Analyst at Massachusetts Technology Collaborative since March 2007, Kimberley provides primary desktop support for over 80 end-users and manages system backups. Previously, Kimberley worked as a PC Support Analyst at Smith & Nephew Endoscopy from August 2004 to March 2007, handling desktop support for various devices and addressing both local and remote troubleshooting needs. Kimberley's career began at New England Medical Center from September 1999 to August 2004 as a PC Support Specialist, focusing on technical support for a community of 4,500 users. Educational qualifications include studies at Northeastern University and Bristol Community College.