Joe MacDiarmid

Joe Macdiarmid is an accomplished professional with extensive experience in customer service and operations management. Currently serving as Vice President of Global Customer Service at Mastercard since January 2019, Joe leads customer service initiatives for B2B clients, distributors, banks, and card issuers worldwide. Previously, Joe held the position of Director of Operations at MasterCard Prepaid Management Services, overseeing three operational hubs and managing various aspects of corporate servicing. Joe also contributed significantly to Thomas Cook, holding roles including Trustee of The Thomas Cook Children's Charity and Regional Operations Manager, where responsibilities encompassed operational excellence across multiple countries.