Kevin Wilemon

Kevin Wilemon has a diverse work experience spanning over two decades. Kevin is currently working at MasterClass as a Sr. Manager of IT Infrastructure since April 2022. Before that, they held the position of Staff Systems Administrator (Acting Director of IT) at MasterClass from October 2021 to April 2022. Prior to joining MasterClass, they served as an IT System Administrator at Asana for four years, from April 2015 to August 2019.

Kevin gained valuable technical expertise and customer engagement skills during their time at Apple Inc. Kevin worked as an Apple Certified Mac Technician, providing personalized technical support for both Apple hardware and software. Their role involved troubleshooting and diagnosing issues with iOS and Mac OS software, as well as repairing Apple hardware. Kevin was a part of Apple Inc. from June 2008 to April 2015.

Earlier in their career, Kevin worked as a Senior Editor at MovieFloss.com from 2009 to 2013. Kevin also had a managerial role at Blockbuster from June 2005 to October 2007, where they directed employees in creating a positive customer experience, coached and developed customer service representatives, and ensured proper inventory and cash controls. Additionally, they worked as a Customer Service Representative at Party City from July 2001 to August 2004.

Overall, Kevin's work experience showcases their expertise in IT infrastructure management, system administration, technical support, customer service, and managerial roles.

Kevin Wilemon attended San Diego State University from 2004 to 2009, where they obtained a Bachelor of Arts (BA) degree in Psychology. In addition, they have obtained several certifications. In August 2011, they became an Apple Certified Mac Technician (ACMT). In June 2015, they obtained the Certified Casper Technician (CCT) certification from JAMF Software. Later, in December 2015, they obtained the Certified Casper Administrator (CCA) certification, also from JAMF Software.