Douglas Gonçalves

Douglas Gonçalves is an experienced Customer Success Manager currently with Matera, focusing on client relationships and project management in the financial technology sector. With a strong background in managing key accounts and projects at ClearSale, Douglas has structured governance models for customer service and enhanced contract renewal processes. Previous roles include senior consulting and project management positions at OSF Global Services, Grupo iv2, and TOTVS, where Douglas led the implementation of ERP systems and digital transformation initiatives. With foundational experience at major financial institutions such as Banco Bradesco and extensive educational qualifications, including an MBA in Business and Technology Management and ongoing Master's studies in Engineering, Douglas demonstrates a comprehensive understanding of project management and client relationship dynamics.