Emerald R. Ivy

Emerald R. Ivy is an experienced professional currently serving as a Customer Service Agent at Matrix Aviation Services, Inc. since July 2023 and has been a VIP Lounge Manager at Strategicon Conventions since February 2013, where responsibilities include planning themed events and overseeing lounge operations. With a strong background in the creative arts, Emerald has worked as a freelance Seamstress/Designer and Model, contributing to costume design for projects like "Street Fighter High: The Musical." Additionally, Emerald has experience in acting, with various roles in films and productions since 2007. Previous positions also include customer service roles at Lifetouch, Winsfargo Transport Inc, and Diagnostic Laboratories & Radiology, showcasing a diverse skill set in customer relations, administrative tasks, and quality assurance in software testing at Electronic Arts.