Kessiah MacKenzie

Kessiah Plett is an experienced customer service professional currently serving as a Customer Care Agent at AGLC since June 2022. Responsibilities include managing calls and email inquiries, prioritizing tasks, and maintaining professionalism while assisting various stakeholders. Kessiah also collaborates on the Lottery Forms Project. Previous experience encompasses roles as an Independent Contractor with MCA and SPAR Solutions, focusing on merchandising activities, as well as a Cashier and Merchandiser at Shoppers Drug Mart, where recognition as Employee of the Month was achieved. Kessiah has also held positions at TNG, Burman University, and Bashaw Drugs, gaining expertise in customer interactions, cash handling, and operational support. Education includes a Bachelor of Business Administration from Canadian University College.