Alan Hernandez

Alan Hernandez has over seven years of experience in customer support and product development roles. Currently, Alan serves as a Product Development Associate at McGee & Co., where previous positions included Product Development Assistant, Sourcing Assistant, and Support Associate. Prior experience includes working at Thumbtack as a Customer Support Specialist and at Allconnect as a Customer Care Supervisor, where responsibilities encompassed training new employees, managing agent schedules, coaching staff, and handling escalations. Additionally, Alan held positions as a Tier 2 Saves Agent and Tier 1 Agent, focusing on order management and customer retention. Alan earned a diploma from Dixie State University between 2013 and 2016 and graduated from Snow Canyon High School in 2011.