Stephen Rees

Stephen Rees currently serves as the Reporting and Forecasting Supervisor at McGraw Hill, a position attained following a departmental merger and accompanied by increased responsibilities and team oversight. Prior roles at McGraw Hill include Customer Support Operations Team Lead, specializing in contact center metrics, and Workforce Analyst focused on forecasting and staffing analysis. Before joining McGraw Hill, Stephen held various positions at JPMorgan Chase, including Senior Operations Analyst, where leadership of the Mortgage Workforce Management Team was a key responsibility, and Business Management Specialist, overseeing a large workforce across multiple sites. Stephen holds a Bachelor of Science in Business Administration and Management from Franklin University and an Associate of Science from Columbus State Community College.