Erik Jeffery

Erik Jeffery is an experienced Application Support Specialist at MCR Technologies since March 2015, specializing in managing customer issue queues related to HealthTouch software and collaborating with hospital departments to resolve technical issues. Erik's previous roles include Quality Assurance positions at Bit9 and FashionPlaytes, where responsibilities involved executing test cases, documenting product defects, and collaborating with developers to ensure product stability. Erik's background also includes customer service experience as a Senior Virtual Customer Account Executive at Comcast, and earlier work as a Meter Reader for the Marblehead Water & Sewer Commission and as a Quality Assurance Tester for Hasbro Interactive. Erik holds a diploma from Lynn Vocational Technical Institute, obtained between 1990 and 1994.