Richard Malone

Richard Malone is a seasoned professional with extensive experience in technical support and customer service management. Currently serving as a Technical Support Specialist at MCR Technologies since February 2019, Richard has also held the position of Service Desk Supervisor at Home Depot since 2016, where leadership and performance management for a team of more than 15 associates were emphasized. Richard's managerial experience extends to overseeing operations at Golf Country since May 2010, fostering a safe environment for customers and staff. Previous roles include IT Assurance and Consulting at Wolf and Company P.C, where Richard prepared audit documents for the banking industry, alongside various positions in customer service and sales, including significant contributions at Home Depot and in the automotive sector. Richard holds an Associate of Arts degree in IT Assurance from the University of Phoenix, completed between 2012 and 2015.