Lakshmi Panicker

Lakshmi Panicker has a diverse work experience spanning different industries and roles. Lakshmi started their career in 2002 as a Customer Service Representative at GENPACT. Lakshmi then worked at BA Continuum Solutions Private Limited as a Process Associate, where they helped set up the Disputes team and created training and Quality manuals.

In 2009, Lakshmi joined Cognizant as a Senior Process Executive. Lakshmi then worked at Life Research Academy as a Sub editor cum Therapist, where they conducted counseling and regression sessions, organized conventions, and was a member of the editorial team.

Lakshmi later joined Facebook Advertising Solutions India as an Analyst, responsible for end-to-end operations for a team generating reports for the Sales team. Lakshmi also handled cross-functional stakeholder communication, managed workflow distribution, and implemented process improvement strategies.

After Facebook, Lakshmi worked at Wipro Limited as an Assistant Manager, overseeing operations and managing a team of 80+ agents. Lakshmi conducted performance management tasks, including coaching and feedback.

Lakshmi then joined Woxsen School of Business as a Manager, where they set up a Calling team, improved processes and performance metrics, and evaluated the team's performance.

Most recently, Lakshmi worked at Facebook as a Client Engagement Lead, responsible for managing client relationships and ensuring a positive user experience.

Overall, Lakshmi's work experience showcases their versatility, leadership skills, and ability to drive process optimization and success in various roles and industries.

Lakshmi Panicker holds a Master of Business Administration (MBA) degree in Change Management & Relationship Marketing from Abertay University, which was obtained from 2006 to 2008. Prior to that, they completed their Bachelor of Commerce (B.Com.) degree in Accounting and Business/Management from the University of Kerala, spanning from 1998 to 2001. Lakshmi's education history also includes attending St Thomas Central Schools from 1996 to 1998, although no specific degree or field of study is mentioned for this period.