Pilar A.

Pilar A. is an experienced professional in customer analytics and service management, currently serving as the Head of Customer Analytics and Care at Mediaset España since June 2019. Prior to this role, Pilar A. worked at Vodafone from November 2014 to April 2019, where responsibilities included Manager of Consumer Service Model Design and Manager of Enterprise Commercial Operations. Pilar A. also held the position of Manager Winback at Vodafone from March 1999 to March 2014, contributing to extensive expertise in customer engagement and operational strategies across different sectors.