Saniya Sultana

Saniya Sultana is a seasoned professional with extensive experience in quality analysis and customer service within the healthcare and e-commerce sectors. Currently serving as a Senior Quality Analyst at MediBuddy since December 2022, Saniya previously held roles including Training and Quality at Medfin, where responsibilities included monitoring employee productivity and conducting quality audits. At bigbasket.com, Saniya worked as a Csat expert, and as Team Lead at OPAL SOLUTIONS, oversaw a team of 20 while managing productivity and report generation. With earlier positions as Customer Service Representative at Medlife.com and in inside sales at Science Ashram and Bright International Education Trust, Saniya brings a diverse skill set. Saniya holds a Bachelor of Commerce in Finance from Christ University, Bangalore.