Ferdinand Piano

Ferdinand Piano has a diverse range of work experience, spanning over two decades. Ferdinand is currently a Member of the Board of Advisors at WAGMI Solutions, a position they have held since 2023. Prior to that, they worked as the Head of Customer and Client Experience at Medify Air from 2020 onwards. In this role, they focused on providing exceptional customer experiences and leading a team of customer service professionals.

From 2013 to 2020, Ferdinand served as the Managing Director at Oper8tr, where they were responsible for driving client and customer success in the BPO space. Ferdinand also worked as the Head of APAC at IV.AI from 2018 to 2020, helping enterprises connect with customers and improve their customer service using AI.

In 2014, Ferdinand co-founded DOCTOURZ, a medical startup that developed the first system in the industry to match patients with physicians based on scientific approaches. Ferdinand also held the position of Director of Client Services at Alorica from 2010 to 2012, where they focused on operational accountability and improving the customer experience for a telecommunications company.

Prior to that, Ferdinand worked as Vice President at One World Learning & Staffing Center, LLC., where they developed start-up businesses and implemented operational programs for mid-size enterprises. Ferdinand also held management roles at DIRECTV, Vonage, and RCN, where they gained extensive experience in offshore contact center operations, vendor management, and training.

Overall, Ferdinand Piano has demonstrated a strong track record in driving customer success, operational effectiveness, and building successful start-up businesses throughout their career.

Ferdinand Piano attended The George Washington University from 1993 to 1995. During this time, they were enrolled in the Elliot School of International Relations, although no specific degree was mentioned.